These Terms of Service ("Terms") apply to all computer services provided by Ileshift, based in Lakeland, Florida ("Ileshift," "we," "us" or "our"), to you ("you" or "the customer"). Please read them carefully. They explain how quotes, payments, deposits, warranties and device handling work.
1. Acceptance of terms
By requesting a quote, booking an appointment, approving work, handing over a device or paying for a service, you agree to these Terms, along with our Refund & Warranty Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use our services.
2. Description of services
Ileshift provides computer services for homes and businesses in Central Florida, including:
- Custom PC builds for gaming, streaming and work
- New computer setup, including updates, accounts, software and file transfers
- Troubleshooting and repair of hardware and software problems
- Tune-ups to improve speed and reliability
- Hardware upgrades, such as storage, memory and graphics cards
- Windows installation and reinstallation
Services may be performed on-site at your home or business, after a contactless drop-off at a meeting point in Lakeland, or remotely when the issue allows it.
3. Quotes and estimates
- Quotes are free and carry no obligation.
- A quote is valid for 14 days from the date it is given. After that, prices may change, especially for parts.
- No work begins without your approval. Approval may be given in person, in writing, by text message or by email.
- If additional issues are found during service, we will stop and explain them to you. Any additional work or cost requires your new approval before it is performed.
- If you decline a quote, you owe nothing, except for any travel fee that was agreed to for an on-site visit.
4. Custom PC builds
- Before anything is ordered, we agree on a parts list and a total price together.
- A deposit of 50% of the quoted total is required before parts are ordered.
- The remaining balance is due at pickup or delivery of the completed build.
- Build timelines depend on parts availability. Most builds are completed within 3–7 days after all parts arrive.
- Deposit refunds are explained in the Refund & Warranty Policy.
5. Payment terms
- Payment is due when the work is complete, unless a deposit applies (see section 4).
- Accepted payment methods are cash, Zelle, Cash App, Apple Pay, and debit and credit cards.
- Devices are returned once payment in full has been received.
- All prices are in U.S. dollars. Any travel fee for an on-site visit (see section 11) is added to the total.
6. Customer responsibilities
To help every job go smoothly and safely, you agree to:
- Back up your data before service. Repairs, upgrades and Windows installations can sometimes result in data loss, even when performed correctly.
- Provide passwords or account access only when they are needed to complete the job. We recommend changing any shared passwords after service.
- Confirm that any software you ask us to install, or that is already on your device, is legitimately licensed. We do not install unlicensed or pirated software.
- Give accurate information about the device and the problem, including any prior damage or repairs.
- Provide a safe, accessible workspace and a working power outlet for on-site visits.
7. Data and privacy during service
- Your files are kept private. We only access data when it is needed to complete the requested work, and we never copy, share or keep your files beyond what the job requires.
- Some services, such as a Windows reinstall or a drive replacement, erase data by design. We will confirm with you before performing any work that erases data.
- Ileshift is not liable for any loss of data, files, settings, software or licenses, whatever the cause, including during diagnosis, repair, upgrades or installation.
- If we discover content that appears to be illegal, we may be required by law to report it to the appropriate authorities.
More detail on how we handle personal information is in our Privacy Policy.
8. Third-party parts and software
- Parts and software made by other companies are covered only by their manufacturers' warranties and terms. Ileshift does not provide a separate warranty on third-party products.
- If a part fails under its manufacturer's warranty, we will help you with the warranty claim.
- If you supply your own parts, Ileshift cannot guarantee them. Labor to diagnose, remove or replace a faulty customer-supplied part is billed at the normal rate.
9. Pre-existing conditions and devices with prior damage
- Ileshift is not responsible for problems that existed before service, including problems that are discovered during service.
- Devices that are older, worn, or have prior physical damage, liquid exposure or previous repairs carry a higher risk of failure during service. If we believe a device is at higher risk, we will tell you before starting, and you may choose not to proceed.
- Ileshift is not responsible for the failure of components that were already damaged or close to failing when the device was received.
10. Unclaimed devices
- When your device is ready, or if you decide not to proceed, we will notify you using the contact details you provided.
- If a device is not picked up within 30 days of that notice, we will send reminders using the contact details on file.
- Devices left unclaimed for 60 days after the first notice are considered abandoned. Abandoned devices may be recycled or disposed of to cover outstanding costs, as allowed by Florida law. Any data on an abandoned device may be erased before disposal.
11. Travel and appointment policy
- Please give at least 24 hours' notice to cancel or reschedule an appointment. Repeated late cancellations or missed appointments may require a deposit before rebooking.
- On-site visits include the following travel fees, measured from Lakeland:
- Within 15 miles: free
- 15–30 miles: $25
- 30–50 miles: $45
- Beyond 50 miles: quoted before booking
- Contactless drop-off and pickup take place at a meeting point in Lakeland. The exact location is shared once your appointment is confirmed.
- Standard hours are Monday–Friday, 10:00 AM – 7:00 PM, and Saturday, 10:00 AM – 4:00 PM. We are closed on Sunday. Evening appointments are available on request.
12. Limitation of liability
To the fullest extent permitted by law, Ileshift's total liability for any claim arising from or related to a service is limited to the amount you paid for that service. Ileshift is not liable for any indirect, incidental, special or consequential damages, including lost data, lost profits, lost income, loss of use or business interruption, even if we were advised of the possibility of such damages.
13. Warranty disclaimer
Apart from the 30-day labor guarantee described in our Refund & Warranty Policy, all services are provided "as is." To the fullest extent permitted by law, Ileshift disclaims all other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose. Nothing in these Terms limits any rights you have that cannot be limited under Florida or federal law.
14. Indemnification
You agree to indemnify and hold harmless Ileshift from any claims, losses, damages or expenses, including reasonable attorney's fees, that arise from your breach of these Terms, from inaccurate information you provide, or from software, content or parts on your device that you do not have the legal right to use.
15. Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute arising from these Terms or our services will be brought in the state courts located in Polk County, Florida. Before taking formal action, we ask that you contact us first so we can try to resolve the issue directly.
16. Changes to these terms
We may update these Terms from time to time. When we do, we will post the new version on this page and update the effective date above. The Terms in effect when you approved a job apply to that job.
17. Contact information
Questions about these Terms? Call or text or email .
Ileshift · Lakeland, Florida · Serving Central Florida